Mango Rental LLC — Mobility Equipment Rentals
Important Notice
Return conditions will be discussed over the phone prior to your rental. By submitting a payment with Mango Rental LLC, you fully agree to these terms and conditions.
Mango Rental LLC ("Mango Rental," "we," "our," or "us") understands that unexpected situations can arise and that customers may occasionally need to cancel or modify their reservation. We strive to be fair, reasonable, and accommodating whenever possible. However, because each mobility scooter or mobility device is specifically reserved and removed from availability for the duration of your booking, cancellations and returns must follow the policy outlined below in order to protect the business and maintain fairness for all customers.
By booking a rental with Mango Rental LLC, the customer ("you" or "the renter") agrees to the following return and cancellation terms.
1. Reservation Commitment
When a mobility device is reserved, the equipment is exclusively allocated and held for the customer during the reserved rental period. As a result, Mango Rental may decline other rental requests for those same dates. For this reason, cancellation terms apply based on how far in advance the cancellation request is submitted.
2. Cancellation Policy
More than fourteen (14) days before the scheduled rental start date
Customers who cancel their reservation more than fourteen (14) days prior to the scheduled delivery or pickup date are eligible for a 100% refund of the total rental amount paid.
Seven (7) to thirteen (13) days before the scheduled rental start date
Customers who cancel between seven (7) and thirteen (13) days prior to the scheduled rental start date are eligible for a 25% refund of the total rental amount paid.
Within twenty-four (24) hours of the scheduled rental start date (day-of cancellation)
Customers who cancel on the same day as the scheduled rental start date are eligible for a 50% refund of the total rental amount paid, provided the equipment has not yet been delivered.
After delivery has been completed
Once a mobility device has been delivered to the customer or to the agreed delivery location, the reservation is considered fulfilled and cancellations are no longer permitted. At that point, the rental is considered active and no refunds will be issued.
In rare circumstances, Mango Rental LLC may review special situations on a case-by-case basis at the sole discretion of the company, but such exceptions are not guaranteed.
3. Equipment Condition and Operational Issues
Mango Rental is committed to providing equipment that is clean, safe, and fully operational. If a renter receives a mobility device that is not functioning properly due to a mechanical or operational issue, the customer must notify Mango Rental as soon as possible.
Upon verification of the issue, Mango Rental will:
- Provide a replacement mobility device, or
- Repair the equipment promptly so that the renter may continue using the rental.
Our goal is to ensure that every renter receives a working device suitable for their mobility needs.
4. Cosmetic or Preference-Related Concerns
If the equipment is fully functional but the renter is dissatisfied due to cosmetic reasons, comfort preferences, size preferences, or other non-mechanical factors, Mango Rental may attempt to assist the customer by providing a replacement device when reasonably available.
However:
- Replacement equipment is not guaranteed, as availability may be limited.
- Any replacement offered is subject to inventory availability and operational feasibility.
Mango Rental will make reasonable efforts to accommodate the customer when appropriate.
5. Refusal of Replacement Equipment
If Mango Rental offers a reasonable replacement device to resolve a concern and the renter refuses the replacement, the rental agreement will remain in effect and the renter will remain responsible for the full rental amount.
In such cases:
- No refund will be issued.
- The rental agreement will be considered fulfilled.
6. Company Discretion
While this policy outlines the standard procedures, Mango Rental LLC reserves the right to review special circumstances on a case-by-case basis. Any exceptions, accommodations, or adjustments are made solely at the discretion of Mango Rental LLC and do not establish precedent for future reservations.
7. Agreement to Policy
By placing a reservation with Mango Rental LLC, the customer acknowledges that they have read, understood, and agreed to the terms of this Return and Cancellation Policy.
Mango Rental LLC
Mobility Equipment Rentals
Committed to providing reliable and accessible mobility solutions.